All sales are final and there are no refunds. Due to the exclusive nature of our business and demand for our product exchanges can be made within 7 days of purchase in original packaged condition with original sales receipt. Chemical alterations or any modifications made to the product subsequent to the sale, make all guarantees null and void. We cannot accept back any human hair that has been installed or altered (washed, brushed, combed or cut). Inspect the hair without opening the packaging to make sure the product is to your satisfaction. If you are unsure, please show your stylist. If it’s determined that Closure Addictz is the party at fault, we shall refund or exchange the product at no additional cost to the customer.